FAQ's - Returns

RETURNS

How do I return an item?

If your item is unworn, unwashed, unused and is in its original condition with all swing tags attached you may request a return.*

* Earrings cannot be refunded due to health reasons

We have four simple steps that you need to follow:

  1. Please submit a returns request online here.
  2. Include your invoice with your return
  3. Your parcel must arrive to our office within 30 days of purchase.
  4. Send to:

Leina Broughton RETURNS

1/8 Ern Harley Drive, BURLEIGH HEADS QLD 4220

  1. Once we've received your garment, which clearly is unworn, unwashed, unused and is in its original condition with all tickets and labels intact, we will refund* your transaction back through the original payment channel.
  2. Please allow 7 days (from arrival to LBHQ) for your refund to be processed.

*Any shipping fees charged will not be refunded.

Please note:- The return window is set at 24 days as our return conditions are:- All return packages must arrive back into our office within 30 days.  Average postage times are approximately 6 days (explaining why the returns window is set as 24 days rather than 30).

I need to make a return but cannot make it to the post office at this time, what do I do?

Please lodge your return intention online as per normal. The return timeline for return of garments to our office is within 30 days from date of purchase. This does not change.

Please note:- The return window is set at 24 days as our return conditions are:- All return packages must arrive back into our office within 30 days.  Average postage times are approximately 6 days (explaining why the returns window is set as 24 days rather than 30).

All postage services are deemed essential services and are continuing to function as normal. All Terms and Conditions for returns remain unchanged. For further information please contact Customer Care via email at shop@leinbroughton.com.au

What if I have received a faulty garment?

Please refer to our FAQs that clarify what is deemed as a fault here.

Can I return earrings?

Due to hygiene reasons earrings may not be returned under any circumstances. If your earrings are faulty please email shop@leinabroughton.com.au to arrange refund or replacement.

When will you process my return?

Our usual policy is to allow 7 days (from arrival to LBHQ) for your refund to be processed however at this time we ask that you allow an extended 7 days due to health and safety measurements we are implementing to protect our staff.

Can I return an item purchased with a gift voucher?

Yes, your refund will be credited to the original Gift Voucher. The Voucher will be valid for 3 years from the date of purchase. 

Who gets the refund if I return a gift?

All purchases are refunded back to the original payment method.

Full returns policy

Read more about our Returns here

EXCHANGES

I ordered the wrong size can I exchange?

Exchanges are not available at this time. If you wish to try an alternative size we recommend that you reorder the garment in the size you require and return your unwanted garment (size) for a refund*.

*please see returns/refunds terms and conditions.  

I know someone is sending the item I am wanting back to you office, can you please hold it for me when it arrives?

While we would love to be able to facilitate this in fairness to all customers we cannot. Any suitable returned items will be returned to stock so that all waiting on that item can have the chance to purchase.

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