FAQ's - Shipping
Celebrating You with sizes 8-24
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    SHIPPING

    How much is shipping within Australia?

    As of Monday 2nd March 2020 there is a flat fee shipping rate of $10 on all orders. It is the same fee regardless of whether you have 1 or 5 items. We also offer FREE click and collect options from LBHQ in the Gold Coast. Please click here for more details.

    Why do you charge a shipping fee, it used to be free?

    In the five years we have been in business we have offered free freight for purchases over $150 with exceptional service and delivery nationwide. This service will continue with the addition of a $10 fee. 

    In order to future proof our 100% Australian owned and operated business,  we can no longer absorb the increasing freight charges we incur on an annual basis from our logistics partners. 

    Please click here for a more detailed overview of the introduction of this $10 flat fee (link to freight charge blog)

    Do you offer FREE shipping?

    We offer FREE click and collect from LBHQ at specific times (please see below). 

    To click and collect you must select this option at checkout. PLEASE NOTE: You will receive notification once your order is ready to collect.

    You can also use your reward points to receive free shipping (250points). Please see rewards for further details.

    How much is shipping Internationally?

    Team LB ships internationally for a flat rate fee of AUD$25.00, whether you buy 1 or 5 styles.

    We currently only ship internationally to New Zealand, USA, Canada and Singapore.

    Where is my order?

    To check your order delivery status please use Startrack/Australia Post tracking facilities to firstly obtain a status update.

    For this you will need your tracking number provided in the email provided at time of purchase. 

    Once this has been done if you require further assistance please email shop@leinabroughton.com.au providing the order number that you require assistance with and title your email 'Delivery Assistance'.

    What delivery service do you use?

    Within Australia we use Star Track Express Satchels so that packages can be tracked and arrive at your door promptly! Orders should arrive within 1-3 days after leaving our LB head office. This will of course depend on your destination.

    Startrack is affiliated with Australia Post so you can use either tracking channel to track your parcel's delivery status.

    For international deliveries we use DHL.

    Can I click and collect for FREE?

    Yes! You can collect from LBHQ (1/8 Ern Harley Drive, Burleigh Heads, QLD) at the following times:

    • Wednesday 8am - 9am
    • Thursday 8am - 9am
    • Friday 8am - 9am

    To click and collect you must select this option at checkout.

    PLEASE NOTE: You will receive notification once your order is ready to collect.

    Can I combine two orders in the same parcel?

    When two orders are placed separately we are unable to combine them into the one parcel. To make sure you get your orders as quickly as possible our Dispatch Department work systematically through the orders in sequence.

    Will I receive my parcel overnight?

    While we use very fast shipping services overnight delivery cannot be guaranteed. Please be assured we will do our best to get your parcel to you as soon as we can.

    I am an overseas customer, how long will my parcel take to arrive?

    We use DHL for International shipping. Delivery can take 5-15 days depending on your location.

    Will I incur international shipping duties?

    Please note all international customers are responsible for the payment of any customs duties/import charges in their destination country. Please contact your customs office to confirm the relevant thresholds for your region.