Returns

RETURNS

Here at LBHQ we ONLY believe in owning dresses and clothing that you LOVE  so it is no problem to return on all our products.

We have four simple steps that you need to follow:

  1. Please submit a returns request online here
  2. Include your invoice with your return (included inside the parcel). 
  3. Send your purchase back to us. Your package MUST BE received back at our office within 30 days of purchase to: 1/8 Ern Harley Drive, Burleigh Heads QLD 4220.
  4. Once we've received your garment, which is unworn, unwashed, unused, clearly shows no sign of wear and tear and still has all tickets and labels intact, we will refund* your transaction back through the original payment channel. *Any shipping fees charged will not be refunded.

Please note:- The return window is set at 24 days as our return conditions are:-

All return packages must arrive back into our office within 30 days.  Average postage times are approximately 6 days (explaining why the returns window is set as 24 days rather than 30).

Please allow 7 days* to process your return. You will receive an email notification once your return has been processed.

      Faulty Goods

      • Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty.  For more information please see our FAQs. 

      EARRINGS

      No refund or exchange given on earrings unless faulty.

      Terms and conditions

      • Any shipping fees charged will not be refunded.
      • Returns received to our office outside the 30 day window cannot be accepted.
      • We will not accept any garments for return if they have been worn, used, laundered or that do not have their original tags attached.
      • The cost of sending back a garment for return is at the expense of the customer.
      • For change of mind purchases we offer refunds only.  We do not offer exchanges.