FAQ's

GENERAL

When do you release new products?

We release new products on a weekly basis. Every Tuesday at 12pm AEST we offer new pieces, new prints and/or new colours. All new release details are sent via email (join our mailing list here to keep in the loop) with Leina and Fleur also doing a live new release product explanation on our Facebook Page at 12pm AEST to show you all the new styles and answer any questions you may have.

Do you change your time for product release with Day Light Savings?

We are based in Queensland. Our Tuesday product releases are always scheduled at 12pm AEST.

Why do your garments sell out so quickly?

We pride ourselves on a boutique offering so that every piece is an investment and a limited release. We are always working on the stock levels of our core styles so that they are available staples at any time.

If your size isn't available, make sure you click on your size on the product page and enter your email address so you can be notified if this item becomes available again. 

How do I use my welcome code?

Your welcome code can be entered into the 'Gift card or discount code' box at checkout. Please make sure you include all words, letters and numbers. The welcome code amount will be removed from your total before you pay.

Can I change my order once I have placed it?

Please call Customer Service on (07) 5522 1733 to see if this is possible.

Where can I try on your clothes?

We are 100% online and do not have a boutique. Our studio is based on the Gold Coast.

Can I save an item in my cart to purchase at a later date?

No, items in your cart are not held.  You are not guaranteed the item selected until you have completed check out.

Do you have gift cards?

Yes you can order a gift card for the amount that you wish here.

What are the Terms and Conditions for gift cards?

All gift cards will be emailed to your desired recipient according to all details that you have entered at time of purchase. Gift cards cannot be redeemed for cash, cannot be refunded and left over amounts (no matter what the value ie $1 or $100 etc) cannot be combined with another gift card.  All Gift Cards are valid for 3 years from the date of purchase.

If the item purchased on a Gift Card is returned, the amount paid with the Gift Card will be refunded to that Gift Card.  All purchases using gift cards must be actioned prior to completing your order.  No manual manipulation of a gift card amount ie the refunding of cash can be applied to an order after the order has been placed and paid for.