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    Returns

    Here at Leina Broughton we ONLY believe in owning dresses and clothing that you LOVE  so it is no problem to return or exchange on all our products.

    We have four simple steps that you need to follow:

    1. Notify us via email (returns@leinabroughton.com.au) within 5 days of receiving your order.
    2. Fill in the returns slip which is at the bottom of your invoice (attached to the front of the delivery satchel).
    3. Please send your purchase back to us within 30 days of purchase to: 1/20 Hutchinson St, Burleigh Heads QLD 4220.
    4. Once we've received your garment, which clearly shows no sign of wear and tear and still has all tickets and labels intact, we will refund your transaction back through the original payment channel or exchange as requested.

      Faulty Goods

      Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty. Leina Broughton is happy to exchange the product for the same product and same size. Please email prior to sending the garment back.

       


      Product Descriptions

      Leina Broughton attempts to be as accurate as possible. Certain garments are designed to be unique one of a kind pieces, so the photo will not always represent the exact product. Product may also be photographed with accessories that may not be included in final purchase. Be sure to read individual garment descriptions for specifics. If a product offered is not as described, you have the right to return it in unused condition within the specified return period (see RETURNS).

      Pricing

      Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself. All prices are in Australian dollars and include the Australian GST (tax). If shopping from overseas GST is not included.

      Miscellaneous

      Linked websites are not under the control of Leina Broughton and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on to any other website we advise you to first examine their terms and conditions of use.

       


      Leina Broughton and your Personal Information.

      We recognize that your privacy is very important to you and that you have a right to control your personal information. Our policy for dealing with any personal information that you might disclose to us while visiting this Website is explained below.

      We will not collect any Personal Information about you except when you knowingly provide it. The amount of information we collect about you depends on how you use the website and whether you elect to give us any information about yourself by subscribing to our e-newsletters. leina broughton may use your personal information to:

      1. send you direct marketing material by email or post; and
      2. compile a consumer profile about you to enable us to better serve you.

      If you visit this website to read or download information we record your IP Address. This information is used for statistical and site development purposes only.( ( We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorized access to your personal information. ( ( You can also play an important role in keeping your personal information secure, by maintaining confidentiality of any user name, password, profile and accounts used on the website. ( Please advise us immediately if there is any unauthorised use of your user name, password, profile or accounts by any other Internet user or any other breach of security.


      Personal information will not be released to persons or entities outside our organisation without your consent except where:

      • such disclosure is permitted under the Privacy Act 1988
      • Leina Broughton is required by law to disclose information to third parties; or
      • Leina Broughton has outsourced some internal functions to third party contractors, for example, data warehousing, hosting servers or mail houses.

      Why we collect information?

      We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf and/or to better understand your requirements and preferences. This information enables us to personalise and improve our service and in particular to provide offers that are of greater interest, relevance or benefit to you.

      How we collect this information?

      When you place an order and/or register your details with us, we may store that information for future reference.

      What we collect?

      The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund, provide feedback to us or participate in competitions, surveys or promotions.

      The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include, but not limited to, the following: name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment. Sometimes we collect other information such as your areas of interest, so that we can improve our service offering to you.

       

      Privacy Act

      Under the Privacy Act (1988) individuals are able to access any information pertaining to them that Leina Broughton has collected. Leina Broughton is obliged to provide this personal information which has been collected, used or disclosed since 1 June 2010. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by us, please contact us at: shop@leinabroughton.com.au or via post C/O Leina Broughton 1/20 Hutchinson St, Burleigh Heads QLD 4220.


      Payment Security

      We use Shopify payment gateway as our credit card payment gateway, which ensures your credit card details are recorded in a highly secure 128 bit, encrypted environment.

      All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology.

      Digital certification to verify integrity and authenticity from this website.

      Encrypted card details are sent with your order to our accounts department to be processed. Your card details are erased from record as soon as your order is processed.

      Each order is checked, one by one by our accounts department before processing. This reduces the possibility of credit card fraud.

      Ecommerce functionality programmed by Mint and hosted by Shopify.

      What does this mean?

      This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to reduce the possibility of your details falling into the wrong hands.

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